Founded in 1972, the Half Shell Raw Bar is a landmark in the Key West community with a long standing reputation as a neighborhood gathering place known for quality food and service. Today, under management and ownership with a community-minded vision, the restaurant is attracting an influx of visitors, weekenders, transplants and locals by providing them with a focus on fresh, and the classics in the iconic, historic space.

Who you are:

The Assistant General Manager is responsible for driving operational excellence and ensuring a superior guest experience through excellent hospitality and service. The Assistant General Manager partners with the General Manager and Corporate Team to set, meet, and exceed the goals of the business by ensuring alignment with the mission and goals of the business and the vision and core values of Pat Croce & Company (PCC). The Assistant General Manager must possess strong leadership skills, a friendly yet competitive spirit, and a passion for hospitality, building high-performing teams, and delivering hospitality to all stakeholders.

What you'll do:

• Lead the management team and team members in delivering consistent, memorable moments of hospitality for our guests
• Collaborate with management team to keep a continuous pulse on all guest feedback channels, seeking opportunities to improve the guest experience and strengthen a devoted base of regulars
• Consistently offers positive and constructive feedback to drive a high-performing team dedicated to hospitality, excellence, and achievement of business goals
• Fosters a close partnership with the Culinary Director and kitchen management team, ensuring alignment on business goals and initiatives
• Provides coaching and guidance to all team members, ensuring that pathways for growth and development are attainable for all
• Consistently looks for internal and external opportunities to build our growing team in alignment with our goals of diversity, inclusion, and belonging
• Balance day-to-day operational and administrative responsibilities with excellence, using sound judgement to make decisions that are best for both the short term and long-term health of the business
• Builds an infrastructure and foundation for operational excellence through clarity of roles, goals, and resources, ensuring that all systems and processes are efficient and accessible
• Act as a partner with Corporate Team, leveraging subject matter expertise to ensure alignment and support roll outs, training, and communication of company-wide initiatives
• Builds trusting relationships with other PCC Leaders to foster communication, collaboration, support, and sharing of best practices for well-informed decision making

What we need from you:

• 5 years of leadership experience in restaurants and hospitality
• Bachelor’s degree preferred, but not required
• Proficient knowledge of systems and processes in restaurant management
• Strong business and financial acumen
• English fluency : Spanish and/or French Creole a plus

What you’ll get from us:

• From $75,000 plus a bonus program*
• Comprehensive Medical, Dental, and Vision insurance
• Paid Time Off to support you with an active life outside of work
• Paid Parental Leave
• Employee Assistance Program

*The above represents the expected salary range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Restaurant type:

• Bar
• Casual dining restaurant

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Application Question(s):

• Please describe your attraction to the restaurant business? What excites you the most as a restaurant professional?

Work Location: In person